Known Issues

Known issues in Fund12 Voting App

White screen/Dashboard navigation issue

In case you are experiencing issues during navigating inside the Voting App - such as a white screen, a bug fix update was released to all stores on July 1. Simply update your app and resume to your normal activity. You don't have to remove your app, simply update only.

An alternative way to resolve this issue instantly is to completely uninstall and re-install the App in order to fix the issue. This means removing old app and downloading new one. Once reinstalled, you will have to connect again the wallet with QR code and PIN. This is important - because you can be locked out if you don't have them anymore. Do not use this method if you are unsure about validity of your QR/PIN credentials.

If you do not have access to your QR/PIN code anymore - this pathway will lock you out of the current voting round permanently. Creating a new QR code at the moment will not be reflected in the voting power snapshot that took place on June 18. Newly generated codes would be eligible only for Fund13 at the soonest. If you are not sure whether your QR/PIN code is correct - it is recommended to generate new voter registration ahead of next fund if you lost access to a valid QR/PIN code.

PIN is always required when casting/confirming the votes. QR and PIN are required to (re)connect your app. Keep QR and PIN codes always backed up as without these you risk being locked out of any voting round. Only the QR/PIN code generated closest ahead of any particular fund snapshot is valid. You cannot use just any QR code.

Anything else? Want to know how QR/PIN codes are going to be replaced in the future? We have a plan in motion already. Check out the ongoing development roadmap of Catalyst Voices here that will introduce a role based access control system in a plug and play scenario for participation in wide variety of wallets.

Catalyst Voting App Versions:

• 4.3 Android and iOS (production version 0.1.40 #2650)

• 4.4 iOS (production version 0.1.40 #2650)

• Backend Version: 4.8

Last updated: July 1st, 2024

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